How to get the most out of the new Care Certificate

UNISON has published a comprehensive guide for reps setting out good practice for working in partnership with employers. They want to make the Care Certificate as meaningful and positive as possible for new healthcare assistants and support workers.

Introducing the Care Certificate – guide for UNISON branches [PDF]

Starting on the Care Certificate? – UNISON leaflet for new support workers [PDF]

Homecare providers delivering the Care Certificate guidance

Care Certificate HomecareSkills for Care have worked with the United Kingdom Home Care Association (UKHCA) to put together a guidance document and case study for home care providers delivering the Care Certificate.

These can be found below (click link to open PDF):

CQC Care Certificate Statement

Care Certificate WorkbookCQC Care Certificate Position and Expectations for Care Providers

Click here to download the PDF version.

We welcome the development of the Care Certificate, which sets standards for the induction of health care support workers and adult social care workers. These individuals play an essential role providing people with some of the most personal and fundamental support and are a significant part of the workforce in the services we regulate. It is crucial they are valued, supported and trained to do their important job well. The Care Certificate will help new members of this workforce to develop and demonstrate key skills, knowledge, values and behaviours, enabling them to provide people with safe, effective, compassionate, high-quality care.

The Care Certificate builds on and replaces what we already expect to see as good practice in this area – the Common Induction Standards (CIS) in adult social care and the National Minimum Training Standards (NMTS) in health.

What we expect

CQC expects providers to induct, support and train their staff appropriately. In our guidance for providers on how to meet the regulations, we are explicit about our expectation that those who employ health care support workers and adult social care workers should be able to demonstrate that staff have, or are working towards, the skills set out in the Care Certificate, as the benchmark for staff induction. Reference to the Care Certificate is made in our guidance to providers under Regulation 18 on staffing, and Regulation 19 on fit and proper persons employed. The guidance includes links to the relevant Care Certificate materials, signposting providers to resources that can help them implement the standards as part of their induction programmes.

We understand that it will take some providers more time to make the transition from one induction framework to another. Some providers may have already mapped what they currently do to the new standards and identified improvements they can make. For others this will take longer. We do not expect all providers to have this in place on 1 April. Materials to help providers implement the Care Certificate are readily available and it is reasonable to expect providers to be implementing the new standards by the autumn.

Inspections

During our inspections, we explore a provider’s approach to staff induction, support and training using our new key lines of enquiry. In particular, ‘Is the service effective?’

• Do staff have the right qualifications, skills, knowledge and experience to do their job?

• How are learning needs identified? Is there a workforce development plan to encourage staff to develop and promote good practice?

• Do staff have appropriate induction, support, training, supervision?

• How are staff supported and managed?

We can do this in a range of ways – speaking to new members of staff, speaking to managers, speaking to people who use the service, observation of practice, looking at staff records and training plans, etc.

All providers should be able to demonstrate how they are meeting the regulations and how they are providing a safe, effective, caring, responsive and well-led service. Use of nationally recognised good practice, such as the Care Certificate, is one good way of helping to demonstrate this to CQC.

For further information on the Care Certificate, please visit the Health Education England, Skills for Care or Skills for Health websites.

The Care Certificate Workbook Downloads

Care Certificate WorkbookThe Care Certificate Workbook from Skills for Care is a free downloadable resource aimed at supporting the training process and helping employers and their new health and social care workers to cover parts of the Care Certificate.

The Care Certificate Workbook has been produced following the piloting of the Care Certificate, which indicated employers would value a free resource to help them. It has been developed using input from sector experts and reviewed by health and social care employers.

The workbook can be used as a tool to assist delivering the Care Certificate and enable new health and social care workers to demonstrate their understanding on the knowledge content of the Care Certificate.

Health and social care employers will still need to provide appropriate practical training, supervision and workplace assessment – as these cannot be covered by a workbook.

The Care Certificate Workbook is presented in fifteen downloadable resources, as well as an introduction and glossary. Each Standard includes knowledge content and concludes with a section where learners can record their understanding.

The Care Certificate Workbook Downloads in PDF format:

Introduction – Care Certificate workbook

  1. Understand your role – Care Certificate workbook – Progress, mapping and signoff
  2. Your personal development – Care Certificate workbook – Progress, mapping and signoff
  3. Duty of care – Care Certificate workbook – Progress, mapping and signoff
  4. Equality and diversity – Care Certificate workbook – Progress, mapping and signoff
  5. Work in a person centred way – Care Certificate workbook – Progress, mapping and signoff
  6. Communication – Care Certificate workbook – Progress, mapping and signoff
  7. Privacy and dignity – Care Certificate workbook – Progress, mapping and signoff
  8. Fluids and nutrition – Care Certificate workbook – Progress, mapping and signoff
  9. Awareness of mental health, dementia and learning disability – Care Certificate workbook – Progress, mapping and signoff
  10. Safeguarding adults – Care Certificate workbook – Progress, mapping and signoff
  11. Safeguarding children – Care Certificate workbook – Progress, mapping and signoff
  12. Basic life support – Care Certificate workbook – Progress, mapping and signoff
  13. Health and safety – Care Certificate workbook – Progress, mapping and signoff
  14. Handling information – Care Certificate workbook – Progress, mapping and signoff
  15. Infection prevention and control – Care Certificate workbook – Progress, mapping and signoff 

Glossary – Care Certificate workbook

Click here to view more resources from the Skills for Care Care Certificate section.

View Care Certificate Courses

For even more Care Certificate training courses, visit the Skills Platform

Video – Are you ready for the Care Certificate?

Skills for Care have published a new video “Are you ready for the Care Certificate?”.

The video interviews a range of organisations and their CEO (Chief Executive Officer) Sharon Allen answers a range of questions from care providers regarding these new standards.

Are you ready for the Care Certificate? from Skills for Care on Vimeo.

Care Certificate Materials

Skills for Care have published a range of free Care Certificate materials to help you prepare for the launch of the Care Certificate in March 2015.

These are to help you become familiar with the new 15 standards and the new requirements.  Some of the materials have been revised from previous versions.

The materials include the assessor framework, a self-assessment tool, Q&A sheet, mapping document and an example certificate that you can use.

Click here to view the range of materials available.

Free Trial on Care Certificate Assessment System

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