£250

Customer Care Training

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Apple Training Academy

Course Provider

    Based in Sawbridgeworth

Regions covered

    National

How to book

    Use the course enquiry form on the right or call them on 01279 725361.

Training Course Details

  • Course Length: 3 hours
  • Delivery Method: In-house/Workplace
  • Suitable for: Group

Description

Overview

This Customer Care training course is designed to provide the delegates with a general awareness of effective and supportive customer care.

Objectives

At the end of the lesson delegate will be able to understand:

  • Different types of communication
  • Effective Communication
  • Negative Communication
  • Reporting and Recording
  • Challenging Customers
  • Open and Closed Questions
  • Cultures, Language, Age
  • Working with Colleagues

Assessment:  

During this Customer Care training course each delegate will be asked to participate in discussions based on the information given and complete an end of course quiz to show understanding and competency.

Entry Requirements:

This course is suitable for those all staff members who deal directly with customers, either internal or external

Customer Care Training

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Listing ID: 345560bfcd6c838b

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To inquire about this course, complete the form below to send a message to the training provider.

Course provider details

  • Contact Person: Julie Cook
  • Street Address: F20 Allen House, The Maltings, Station Road
  • City: Sawbridgeworth
  • Postcode: CM21 9JZ
  • Phone: 01279 725361
  • Website: http://www.appletrainingacademy.co.uk

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