Developing Positive Relationships with Individuals in Distress

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Course Provider

    Based in Clunderwen

Regions covered


How to book

    Use the course enquiry form on the right or call them on 01633 533210.

Training Course Details

  • Course Length: 3 Days
  • Delivery Method: Classroom-based/Venue
  • Suitable for: Individual, Group
  • Awarding Body: D.ESCAL8
  • Venue Option 1 - Location: Bristol & The South West
  • Venue Option 1 - Dates: 29-31st Jan 2018
  • Venue Option 2 - Location: West Wales
  • Venue Option 2 - Dates: 25-27th April 2018


D.ESCAL8 ‘Open’ Courses are as they say – ‘open to all’.

We offer these courses from our Training Hubs of West Wales and Bristol so that as many people as possible are able to access the benefits our training provides.

This ‘Open’ option is perfect for organisations with small numbers of staff, professionals who work alone or in small teams, sessional carers paid by direct payments, agency workers and lone workers; indeed anyone who is involved with individuals who can display problem behaviours and distress.

This option also enables managers from larger organisations to experience the course and decide if it would benefit their staff. If you are coming to experience the course with this view, then you are more than welcome and will be eligible for a discount.

Our focus is on assisting carers to be compassionate, calmer and more confident when assisting individuals who are distressed. D.ESCAL8 training will enable you to not simply appear to be calm, but actually feel calmer and more confident in your de-escalation skills, enabling you to build positive relationships with those you care for.

Read below for the course objectives, content and complete registration details.



“Training was amazing! The most person centred training I have ever attended.
Learnt a lot. The course gave me a confidence to work with clients in distress, to look for simple but effective solutions to support individual.
It has changed both my work and personal life in such a positive way already. I have been able to employ the skills and tips I learnt, with great results almost immediately.
Would recommend!”



On completion of the 3 day course all participants will have a solid grounding in –

  • Legal aspects and policies
  • Safely manage crises if and when they occur
  • Positive psychology / Positive Behaviour Support (PBS)
  • Understanding emotional contagion via mirror neurons
  • Understanding the functions and causes of problem behaviours
  • Understanding and improving their own tolerance, resilience and relationships
  • De-escalation skills
  • Understanding through stress training how our emotions affect the interactions we have when in stressful situations & how we can improve our communication under pressure
  • Creating support systems
    • Emotion and relationships
    • Offloading and debriefing


D.ESCAL8 firmly believe in giving carers the skills and confidence to be able to create space when needed. As such we can teach hands on practical skills that enable people to disengage easily and calmly from:

  • Simple pinches
  • Wrist Grabs
  • Pinching / Scratching
  • Clothing Grabs
  • Hair Grabs
  • Biting

You will also learn:

  • Airway protection
  • Assisting others in any situation
  • Protection from hits / blows
  • Advanced Stress Training
  • How to handle self injurious behaviour


All D.ESCAL8 courses embed the principle that physical interventions should only be used as a last resort, once primary and secondary preventions have been attempted and failed. The interventions we teach on the 3 day course are effective in all situations and do not use the floor in any way. D.ESCAL8 teach interventions that are the least restrictive, and work with the movement of the individual rather than fight against it in an attempt to restrain; this results in carers being able to build more positive relationships with children and young people in distress. The third day of the course includes:

  • Movement concepts
  • Fluid Restraint
  • Movement & Self Injury
  • Other Restrictive Procedures as informed by Training Needs Analysis & Behavioural Audits performed as part of the commissioning process.

“This course truly is the gold standard, encouraging participants to reflect upon their own practices and experiences, to expand upon their understanding of ‘duty of care’ in their chosen field and that there is always another way to handle difficult situations. I have been on several courses and this is the first that focuses entirely on the individual in distress and how to support them in the best way possible. If you have the opportunity to attend, take it as you and your practice will benefit greatly.”


“I have just completed the 3 day D.ESCAL8 course. I am a BCBA who currently works both in the U.K. and abroad. I cannot recommend this course highly enough. For me, this course provided the missing piece of the puzzle. I would encourage all ABA practitioners, and indeed all others involved in the care or education system in general, to attend this course. It encompasses the ABA approach whilst providing valuable crisis management techniques.
Des as a trainer is engaging, knowledgable and compelling. He challenges preconceived ideas and provokes mind set change with astounding efficiency. I have attended other “physical intervention” courses in the past. D.ESCAL8 provides an alternative so far superior you will wonder why it isn’t the only option.”

— A.I. – BCBA

“The course was absolutely fantastic and I believe everyone in the care industry should receive this training as standard. I felt particularly empowered by the whole philosophy of de-escalate and its client centered approach. The course encourages you to challenge personal beliefs and societal presumptions which could be unhelpful when assisting an individual in distress. Instead it allows you to develop confidence in knowing how to act in a high arousal situation which you may find challenging, this confidence then in turn assists you
to respond in more helpful low aroused ways rather than resorting to touch and restraint which is likely to distress clients further.
Des is a fantastic trainer who delivers course content in an engaging way which meets all learning styles. His knowledge of the subject was above and beyond including psychology, law, case examples, research and much more! I particularly enjoyed the role plays which was an invaluable way of learning, I don’t want to give too much away but let’s just say the pressure you’re put under compares to VERY realistic situations which was an invaluable learning experience!”


more testimonials on this link

registration here – please use promotional code “LASTMIN” for 20% discount (in addition new customers – further 25% off totalling 45% off applies only to companies who are new customers )

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Course provider details

  • Contact Person: Des Cooke
  • Street Address: Fronrhydwen
  • City: Clunderwen
  • Postcode: SA66 7PT
  • Phone: 01633 533210
  • Website: http://www.de-escalate.com/

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