£25

Managing Complaints

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First Medical Training Ltd

Course Provider

    Based in Bradford

Regions covered

    National

How to book

    Use the course enquiry form on the right or call them on 0845 463 9993.

Training Course Details

  • Course Length: 3 Hours
  • Delivery Method: In-house/Workplace, Classroom-based/Venue
  • Suitable for: Individual, Group

Description

The majority of dental professionals work hard to provide the highest standards of care for their patients. As a result, most patients are satisfied with the care and treatment they receive. However, as with any service or product, from time to time things do go wrong and problems can arise leading to dissatisfaction and complaint.

Whilst few people welcome complaints, an effective complaints management system operated with a positive attitude can provide practitioners the opportunity to both maintain and improve relationships with patients.

Duration – 3 Hours

CPD Hours – 3 Hours Verifiable

  • Setting and Maintaining Communication Standards

  • Policy and Procedure

  • Verbal and Non-Verbal Communication

  • Appropriate Responses

  • Learning from Complaints

  • Record Keeping

  • Maintaining Informed Consent

Price based on group booking of 12 delegates. Please contact us for prices for smaller groups and individuals.

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Listing ID: 59155892b343e080

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