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The Equality and Human Rights Commission has launched a new, easy-to-understand guide to home care and the human rights of those in care – aimed at older people, their families and friends.
‘Your rights to home care’ aims to empower older people – by making sure that they know they are entitled to a home care service which respects their human rights, however funded.
It also aims to instruct people on what to do if those rights are at risk.
A lifeline to older people
Baroness Sally Greengross, the Home Care inquiry Lead Commissioner, said: ‘We hope that this guide will offer a lifeline to older people and their support networks in helping them to understand what their rights to home care are.
‘Choosing a home care service for yourself or a loved one can be a complicated and emotional process so any help the Commission can offer to provide clarity has to be a good thing.’
The guide features information about what to look for when searching for a home care provider, as well as a checklist of rights home care users are entitled to.
It also includes case studies and details on how to make a complaint, should the need arise.